This is really shameful, poor customer service.... I am not comfortable to use Arik Air services anymore - Singer Nikki Laoye laments
However Arik Air released a report on their Instagram page and wrote:
"Reaction to Nikky Laoye’s
allegation about being ripped off by Arik Air
Our attention has been drawn to a post by Nikky Laoye who flew Arik Air from London to Lagos where she alleged being charged for an extra hand luggage she carried.
While we appreciate Nikky for choosing to fly with us, we disagree with her claim of being cheated. She was in possession of two hand luggage which weigh above our baggage allowance of 12kg.
We always encourage our guests to familiarize themselves with our terms and conditions of carriage which is clearly outlined on our website.
Please find below our policy on hand luggage allowance…
Hand Baggage Allowance
For all Arik Air flights, the hand baggage allowance is ONE PIECE weighing a maximum of 12 kg International/Regional flights and 6 Kg domestic flights (maximum dimensions allowed are 55cms x 35 x 25cms). Please check your fare rules as this allowance may differ depending on travel class.
Hand baggage includes those items which passengers may take into the aircraft and store under the seat in front or in the overhead storage compartments.
Common examples include: • A bag, not exceeding 55x35x25cm, such as a handbag or a briefcase or a laptop computer • One overcoat or raincoat • An umbrella or walking stick; • One camera, one video camera or one portable CD player • A reasonable quantity of newspapers, magazines or books for the journey • Items bought at the airport “Duty Free” shop in limited quantity and dimension • Food for infants necessary during the journey • One carry-cot or folding pram • One folding wheelchair, a set of crutches or similar devices on which a disabled passenger may be dependant.
Your cabin bag will be checked at the gate. If you arrive at the gate with more than one item or it exceeds the above dimensions/weight, your bag will need to be checked into the hold. We reserve the right to collect an excess baggage fee or to cancel your reservation and to deny your boarding.
For more information, visit our website, www.arikair.com"
Our attention has been drawn to a post by Nikky Laoye who flew Arik Air from London to Lagos where she alleged being charged for an extra hand luggage she carried.
While we appreciate Nikky for choosing to fly with us, we disagree with her claim of being cheated. She was in possession of two hand luggage which weigh above our baggage allowance of 12kg.
We always encourage our guests to familiarize themselves with our terms and conditions of carriage which is clearly outlined on our website.
Please find below our policy on hand luggage allowance…
Hand Baggage Allowance
For all Arik Air flights, the hand baggage allowance is ONE PIECE weighing a maximum of 12 kg International/Regional flights and 6 Kg domestic flights (maximum dimensions allowed are 55cms x 35 x 25cms). Please check your fare rules as this allowance may differ depending on travel class.
Hand baggage includes those items which passengers may take into the aircraft and store under the seat in front or in the overhead storage compartments.
Common examples include: • A bag, not exceeding 55x35x25cm, such as a handbag or a briefcase or a laptop computer • One overcoat or raincoat • An umbrella or walking stick; • One camera, one video camera or one portable CD player • A reasonable quantity of newspapers, magazines or books for the journey • Items bought at the airport “Duty Free” shop in limited quantity and dimension • Food for infants necessary during the journey • One carry-cot or folding pram • One folding wheelchair, a set of crutches or similar devices on which a disabled passenger may be dependant.
Your cabin bag will be checked at the gate. If you arrive at the gate with more than one item or it exceeds the above dimensions/weight, your bag will need to be checked into the hold. We reserve the right to collect an excess baggage fee or to cancel your reservation and to deny your boarding.
For more information, visit our website, www.arikair.com"
Nikki Laoye responded to the post and said: "This is really shameful. @flyarikair's poor
Customer service in full glare as they obviously didn't read my complaints
properly and now poorly attempt to discredit me and then totally avoided the
fact that their staff were rude and have resorted to threats upon customers.
Courtesy demands that you would even reach out to an upset customer directly first and not via post on your IG page (on which you didn't even tag me) but was brought to my knowledge by my fans and friends who saw it on your page.
When we now decide to boycott Nigerian made companies or services, people would be asking why... This is one of the WHYS.
Your Customer is the basis for your business and you obviously don't care about how you made me feel... Definitely not comfortable to want to use your services anymore.
Hmmm.. God will grant the entire team of Arik Air the right wisdom to handle customer issues properly.
Amen... I rest my case. ➖➖➖➖➖➖➖➖➖➖➖➖➖➖➖
Ps: you didn't even spell my name properly.. It's NIKKI LAOYE. Thank you."
Courtesy demands that you would even reach out to an upset customer directly first and not via post on your IG page (on which you didn't even tag me) but was brought to my knowledge by my fans and friends who saw it on your page.
When we now decide to boycott Nigerian made companies or services, people would be asking why... This is one of the WHYS.
Your Customer is the basis for your business and you obviously don't care about how you made me feel... Definitely not comfortable to want to use your services anymore.
Hmmm.. God will grant the entire team of Arik Air the right wisdom to handle customer issues properly.
Amen... I rest my case. ➖➖➖➖➖➖➖➖➖➖➖➖➖➖➖
Ps: you didn't even spell my name properly.. It's NIKKI LAOYE. Thank you."
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